Mar. 19, 2020: I am posting this work from home blog post because I'm sure a lot of people are working at home or just at home because they aren't allowed to work because of the COVID- 19.
I don't expect anyone to read this, but I want to show you my job search. By writing things down as I'm doing it, I'm learning it.
Apr. 23, 2020 Nodesk.com: I type in "Remote- Canada" and there are 54 jobs. There are jobs I'm not qualified for like analysts and engineers. Here are a couple I'm qualified for:
(Saturday-Wednesday) at Podia
remote
New York, New York, United StatesFull time
Description
At Podia, we’re building the most creator-friendly platform on the planet to help people sell online courses, memberships, and digital downloads. And the #1 reason people cite for using us?
Creator-friendliness 🤗
Sounds great, but what does it mean?
It means:
- Fast, friendly support 💨
- Free migrations 🚚
- No technical headaches 🖥️
- No transaction fees
…and a relentless passion, across our entire team, for helping our creators succeed.
Delivering all of that creator-friendly goodness takes work, and that’s why we need your help!
We’re looking for a super-friendly, tech-savvy, experienced support agent who can help our customers make more sales.
Here’s what you’ll do:
- Respond to customer tickets via chat and, email. This is priority number one. Remember that whole creator-friendly thing? We’ve got a reputation to protect 😉
- Migrate customers (downloading/uploading content, setting up courses, etc…) who need some help switching over from other platforms 📦
- Troubleshoot product issues, reproduce them for our dev team when necessary and keep track of their status 📝
- Help our customers with questions about our product, as well as coaching them toward making their first sale 🙌
- Keep your finger on the pulse of our customer base, helping the team understand what our customers are thinking and asking for 🤔
Requirements
We’re looking for a support agent with:
- Really, really, really good writing skills, who can rewrite this bullet to make it sound better 🖊️
- Tech skillz. Ideally, you’ve worked in a SaaS company and can take screenshots and record videos for customers like a boss 💯
- Support experience. You know what it takes to make customers happier than they were before they met you 😊
- Availability from 9am - 5pm ET Saturday - Wednesday. 📆
It’d be REALLY great if you also:
- Have created and / or sold an online course, digital download, or membership before 🤑
- Have experience with Intercom and Slack 💬
- Have experience working remotely 🗺️
- Have worked with digital creators before 💡
Benefits
Here’s what you’ll get if you join us:
- Competitive salary 💰
- Equity in a rapidly-growing company 📈
- 401(k) match (US-based employees) 🏦
- Health insurance and other medical benefits (US-based employees) 💊
- Paid family leave 🍼
- Three weeks of vacation, plus a 3-month sabbatical for every three years you stay at Podia 🏖️
- Work from anywhere with an internet connection 🌎
- A professional development credit 💳
- Annual team retreats with all expenses paid ✈️
Sound like you? Want to be part of a smart, nimble, motivated team working hard to build something big?
We’ve been around since 2014, have the greatest customers in the world, and a team that will stop at nothing to help our creators win. If that sounds like something you want to be part of, we want need to hear from you.
We’re looking for candidates in the same regions as our current team (North America and Western Europe) and will ask for professional references (both a co-worker and a manager) from any finalist candidates.
My opinion: I like these emojis to make the job ad more fun.
Best eCommerce platform made for you
Customer Success Representative
Shopify is hiring a remote Customer Success Representative. This is a full-time position that can be done remotely anywhere within Canada. Shopify - Best eCommerce platform made for you.
https://nodesk.co/remote-jobs/customer-support/shopify-customer-success-representative/
About the role
Closing date: Posting will be closed when enough applications have been received
We’re very excited that you’re interested in joining Shopify and highly encourage you to complete the application as we review them on a first-come basis. Our team will review your application and get back to you (no matter the outcome) within two weeks of your application being submitted. Should you be successful in this stage, we will let you know and will follow-up with you once we confirm the next available start date.
Please note that if you haven’t heard from us in this time we recommend checking your junk folder and whitelisting “Shopify” as, at times, our emails have ended up in junk folders.
The work of a Customer Success Representative (whom we call Gurus) is incredibly rewarding and equally challenging. Our merchants have amazing stories filled with highs and lows, frustrations, and triumphs. It is in these moments and many in between that you would make an impact.
As a Guru, you’ll work remotely from the comfort of your home while working within a dynamic, diverse and supportive environment. You won’t always know the answers to the questions you’re being asked, so your ability to be resourceful is key! We believe in human-centred, high-quality customer experiences. Using chats, phone calls and emails, you’ll be there to listen, teach, problem solve and explore growth opportunities with Shopify merchants. As part of that growth, you’ll be there to connect merchants with potential new features or plans to ensure they get the most out of the Shopify platform.
If you’re up for the challenge and enjoy working in a high-pressure environment, we encourage you to apply and take part in a hiring process that will allow you to meet folks at Shopify and get a taste for what the job entails. We aim to provide you with as much information about the role early in the process so that you know what to expect throughout, and in your first few months.
Following 4 weeks of training and 2 weeks of mentoring, you will begin responding to our merchants on live channels as part of a small squad, who is there to support you. All Gurus work a combination of weekdays, weekends and holidays in a full-time capacity.
We believe in supportive teams, an inclusive work environment and providing growth opportunities within your role. We also work remotely - which means you get to be part of a fast-growing global tech company from the comfort of your home.
Even if you’ve never held a similar position but you’re interested so far and relate to the things we’ve outlined below, we want to hear from you!
Responsibilities:
- Adhering to a daily schedule that includes a mix of: Phones, three (3) simultaneous chats, and emails.
- Ensuring merchants have a quick response time by staying on top of your assigned tickets, with same-day ticket review.
- Acting as a business coach and thinking about the merchant’s business holistically when offering solutions.
- Completing essential follow-up documentation after each interaction.
- Engaging in human conversations with merchants to identify and resolve issues, and provide coaching/growth opportunities for their businesses.
- Offer needs-based solutions, not pushy sales.
- Advocating for merchants and the Shopify platform by communicating with stakeholders.
- Owning your own development through reflection, reviewing past interactions and preparing to discuss growth opportunities with your lead in regular 1:1 meetings.
Requirements for the role:
- Live and have legal authorization to work in Canada.
- Extensive experience providing exceptional customer service in a contact centre, retail or service environment.
- Have appropriate remote work set-up - such as a quiet space, stable internet connection, and a back-up location in case of issues with the primary location.
- Have access to a wired internet speed of at least 25 Mbps download speed and 10 Mbps upload. You can check your speed here.
- Available to work full-time (40 hours per week) on a rotating schedule with varying shifts starting between 7:00 am - 11:00 am in your local timezone. (Includes weekends and holidays on a rotating basis)
- Proven track record of being incredibly resourceful and finding solutions even when there is no clear path.
- Ability to adapt to new processes and work accurately in a fast paced, rapidly changing environment.
- Proficiency with technology paired with excellent typing skills.
- Have strong reading, writing and communication skills.
- Willingness to learn all about entrepreneurship, care deeply about people support and enjoy having genuine human conversations.
- Possess high level of understanding, patience and empathy. Able to navigate more difficult conversations/interactions with professionalism.
- Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things.
- Ensure privacy and security practices are followed at all times for both merchants and Shopify.
Bonus experience:
- A background or interest in business, marketing, retail, or sales.
- Ran or had exposure to running a business or being an entrepreneur.
- https://www.shopify.com/careers/customer-success-representative-a3fc76?ref=nodesk.co
https://nodesk.co/remote-jobs/
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