So, how do you infuse the entrepreneurial spirit, speed and agility of a startup into years of established practices and layers upon layers of matrixed management? Start with those who already live in a world of constant change: the technology team.
We have one of these labs in Waterloo, Ont.
It just has leaders that work together to create an environment defined by trust, transparency and dynamic thought. Also, we embrace failure as a real opportunity for learning and encourage experimentation. At the Toronto Technology Centre, we follow three philosophies to help us get there.
Innovation can mean finding a new path to reach customers when they need support or automating processes that once required human intervention. Our artificial intelligence experts need to work with our data analytics team, our software developers need to work with our domain experts. It's a team game that we will only win if everyone is involved and feels empowered.
My opinion: That YouTube article was kind of upsetting, but at least they are trying to solve the problem.