Jan. 20, 2026 "Lululemon pulls Get Low line from website after customer feedback": Today I found this article by Tara Deschamps on BNN Bloomberg:
Lululemon Athletica Inc. has pulled one of its new workout wear lines from its website after customers complained products in the collection were ill-fitting and too sheer.
Online sales of the Get Low collection of leggings, tights and tank tops have been temporarily paused to help the retailer “better understand some
initial guest feedback
and support with product education,”
Lululemon told The Canadian Press on Tuesday.
The Vancouver-based business added that it will continue to sell the line at its North American stores and online abroad while it plots Get Low’s return to e-commerce channels “soon.”
Lululemon has not said what was contained in the customer feedback it received, but social media commenters have suggested some of the items were verging on translucent and fit poorly.
Customers said online that they found the line’s products offered no compression and, in some cases, the leggings were so sheer others could see their underwear or thigh tattoos through them.
The complaints started as soon as Lululemon started selling the line a few weeks ago, said BNP Paribas Equity Research senior analyst Laurent Vasilescu.
“Since the Get Low launch, customers have been complaining on social media that sizing runs big as knitwear stretches,” he wrote in a Tuesday note to investors. “Customers are also complaining that the product is see-through.”
According to Lululemon, the Get Low collection was targeted at people training and was meant to be seamless and give wearers “a sculpted look and feel in a weightless, fast-drying fabric.”
This is not the first time Lululemon has had to stop selling a collection.
It paused sales of the Breezethrough line in summer 2024. Many of the pieces in that collection featured a long V-shaped waistband in the front and Y-shaped seam in the back that some consumers complained was unattractive and produced a “whale tail” look.
It also recalled some its popular black Luon pants in 2013 because they were too see-through.
Its latest pause comes as the retailer is looking for a new CEO because head honcho Calvin McDonald is due to depart at the end of this month.
Activist investor Elliot Management racked up a stake of more than US$1 billion in the company last year in hopes of influencing Lululemon to name former Ralph Lauren executive Jane Nielsen as its next chief executive.
Meanwhile, estranged Lululemon founder Chip Wilson is pressing for three of his suggested executives to get added to the company’s board, which he departed in 2015.
The company is evaluating the suggestions and in the interim, has made its chief financial and commercial officers co-CEOs.
Experts have said the next person to take the helm should make Lululemon’s product mix feel fresh again and attract customers currently favouring rivals Alo, Vuori and Nike.
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Tara Deschamps, The Canadian Press
This report by The Canadian Press was first published Jan. 20, 2026.
Jan. 22, 2026 "Lululemon founder blames board for ill-fitting and thin Get Low clothes": Today I found this article on BNN Bloomberg:
VANCOUVER - Lululemon founder Chip Wilson blamed the company’s board of directors for the latest problems with one of the retailer’s new lines of workout wear.
In a post on LinkedIn, Wilson, who is seeking to make changes to the company’s board, said Lululemon has lost its way as a leader in technical apparel.
“This is a new low for Lululemon. Pulling back the ‘Get Low’ product line after three days is clearly a total operational failure,” Wilson said in the post.
He said the product issues are not the fault of any “hard-working employees.”
“This is the fault of the board. It is clear that persistent failures like this are born out of this board’s lack of experience in
creative businesses,
disinterest in product development
and quality,
and focus on short-term, self-interested priorities,”
Wilson said.
Lululemon recently pulled its Get Low collection of leggings, tights and tank tops from its website after customers complained products in the collection were ill-fitting and too sheer.
By early afternoon on Thursday, it appeared the company was selling the products on their website again, now with a note suggesting customers buy a larger size.
“We take our guests’ feedback seriously
and value their input
in shaping the products
and experiences we create.
Last week, we temporarily paused online sales of our Get Low collection in North America to review early guest feedback and insights,” Lululemon said.
“Based on the learnings, we have updated our product education information to incorporate new guidance on fit, sizing, and features to better support guest purchase decisions.
The Get Low collection is now back online and continues to be available in stores and in other markets.”
Customers had said online that they found the line’s products offered no compression and, in some cases, the leggings were so sheer others could see their underwear or thigh tattoos through them.
The problems came after issues with the company’s Breezethrough line of clothing in 2024.
It paused sales of the Breezethrough line in summer 2024. Many of the pieces in that collection featured a long V-shaped waistband in the front and Y-shaped seam in the back that some consumers complained was unattractive and produced a “whale tail” look.
It also recalled some its popular black Luon pants in 2013 because they were too see-through.
Wilson’s comments come as Lululemon looks for a new CEO with the departure of Calvin McDonald from the top job set for the end of this month.
Wilson, who remains a large shareholder in the company, has nominated three director candidates for Lululemon’s board, saying the search for McDonald’s replacement should be led by new, independent directors.
His three candidates for the board include
Marc Maurer, former co-chief executive of On Holding AG,
Laura Gentile, former chief marketing officer of ESPN
and Eric Hirshberg, former chief executive officer of Activision.
The company is evaluating the suggestions and in the interim, has made its chief financial and commercial officers co-CEOs.
Experts have said the next person to take the helm should make Lululemon’s product mix feel fresh again and attract customers currently favouring rivals Alo, Vuori and Nike.
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