I have done some research on these work from home companies.
I'm looking at the work from home jobs, and there are some where you need to be in a specific country like Costa Rica to work from home.
You know these job posting from a big company like Amazon is not a scam.
I don't expect you to read this, but I want to show you my research:
Mar. 7, 2020 Amazon- work from home:
About Virtual Locations
The office that comes to you
Sometimes, Amazon has virtual (or "work-from-home") positions available to qualified individuals who live in some areas. So if you aren't near a physical Amazon location, or just want to see if there are virtual opportunities in your area, you're in the right place.
Virtual opportunities are not available in all areas--specific questions about virtual positions can be discussed during the interview process with your recruiter.
Senior Customer Service Specialist (Work from Home)
DESCRIPTION
Amazon Customer Service is seeking a Senior Customer Service Specialist (Fluent in English and one of the following languages – German, French or Italian)
As a Customer Service Specialist, you will function as a customer service expert, taking escalated problems and concession calls and maintaining escalation queues.
The successful candidates will be action-orientated, a flexible problem-solver with excellent research skills. You will demonstrate Customer Obsession and Ownership on every contact.
Role Responsibilities
· Act as a problem solver for all associate and customer escalated issues, answering associate questions via chat, while also dealing with specific escalated customer issues.
· Be an escalation point for customer’s requests. Acting as a bridge between CS and a variety of other groups within the company and takes responsibility and ownership for coordinating efforts to agree a solution.
· Ensure high compliance to operational processes and policies.
· Being the subject matter expert in relation to all our internal customer service resources (CSC/CSSM)
· Facilitating communication between CS Associates (CSA) and the management team via the ticketing process.
· Handling all concession related escalations and ensuring that necessary authorizations are confirmed.
· Assists team with performance improvement efforts
· Ensuring the queuing system is regularly monitored ensuring customer experience is upheld.
· Proactively aiding teammates with difficult customer contacts for both phone, chat and e-mail (as applicable).
· Demonstrating effective communication and cooperation with Customer Service Managers and peers in an effort to manage team work load and morale.
As a Customer Service Specialist, you will function as a customer service expert, taking escalated problems and concession calls and maintaining escalation queues.
The successful candidates will be action-orientated, a flexible problem-solver with excellent research skills. You will demonstrate Customer Obsession and Ownership on every contact.
Role Responsibilities
· Act as a problem solver for all associate and customer escalated issues, answering associate questions via chat, while also dealing with specific escalated customer issues.
· Be an escalation point for customer’s requests. Acting as a bridge between CS and a variety of other groups within the company and takes responsibility and ownership for coordinating efforts to agree a solution.
· Ensure high compliance to operational processes and policies.
· Being the subject matter expert in relation to all our internal customer service resources (CSC/CSSM)
· Facilitating communication between CS Associates (CSA) and the management team via the ticketing process.
· Handling all concession related escalations and ensuring that necessary authorizations are confirmed.
· Assists team with performance improvement efforts
· Ensuring the queuing system is regularly monitored ensuring customer experience is upheld.
· Proactively aiding teammates with difficult customer contacts for both phone, chat and e-mail (as applicable).
· Demonstrating effective communication and cooperation with Customer Service Managers and peers in an effort to manage team work load and morale.
BASIC QUALIFICATIONS
· Fluent in English and one of the following languages (German, French or Italian)
· Proven ability to provide good judgement, strong interpersonal skills, adherence to company policies and a commitment to excellent customer service.
· Excellent written and verbal communication.
· Utilize conflict resolution skills as applicable to customers; and demonstrate effective listening skills and patience.
· Demonstrates decision making ability
· Ability to work independently on projects or tasks to identify and ultimately resolve customer pain-points.
· Maintain a high level professionalism and approach-ability
· Successfully completes approved special projects as assigned.
· Proven ability to provide good judgement, strong interpersonal skills, adherence to company policies and a commitment to excellent customer service.
· Excellent written and verbal communication.
· Utilize conflict resolution skills as applicable to customers; and demonstrate effective listening skills and patience.
· Demonstrates decision making ability
· Ability to work independently on projects or tasks to identify and ultimately resolve customer pain-points.
· Maintain a high level professionalism and approach-ability
· Successfully completes approved special projects as assigned.
PREFERRED QUALIFICATIONS
· Experience in process improvement/lean six sigma
· Project management experience
· Project management experience
Digital Devices and Alexa Support Associate (Work from home)
DESCRIPTION
Digital Devices and Alexa Support Associate (D2AS)
Are you curious about new platforms and technologies and have a desire to deliver world-class customer service?
Are you excited by the idea of owning a problem and innovating on behalf of customers?
Can you deal with ambiguity and keep up with the pace of a company whose cycles are measured in weeks, not years?
Amazon introduced the first Kindle in 2007 — at that time, it offered 90,000 eBooks and sold out 5.5 hours after the announcement. Since then, we have expanded to become the best-selling e-reader family in the world.
We have gone beyond Kindle with our powerhouse Fire tablets, built for work and play with our Fire operating system. For streaming media lovers, we have created Amazon Fire TV, Fire TV Stick, and Fire TV Edition with voice search. Fire TV devices come with access to 500,000 movies, TV shows, and tens of thousands of channels, and apps.
In 2014, we introduced Amazon Echo and Alexa, the voice service that powers Echo and other devices so customers can play music, control their smart homes, and get information, news, weather, and more using just their voice. Alexa is now integrated with over 20,000 third party devices from 3,500 brands. Alexa has 50,000 skills and developers in 180 countries. Want to know more, join our team!
The Device, Digital and Alexa support team’s vision is to create innovative support experiences for customers using Amazon’s next-generation Digital and Device products through intelligent self-service solutions and a world-class Tech Support organization.
In line with our vision and customer expectations, our Technical Support Associates (TSAs) are technology experts and foster a culture of innovation and agility to raise the bar for technical support in an evolving environment of interconnected devices and services.
If you enjoy sharing your technical knowledge, problem solving, are passionate about new technologies, this is the job for you!
We play a critical role in listening to customers and escalating pain points to enable Amazon to improve and deliver world-class technical support experiences – will you help us?
This a virtual position only for candidates living in Costa Rica, the location is from home. Please review the Do's and Dont's of the position in this video: http://bit.ly/2M73QYp
Knowledge & Skills Required
Knowledge & Skills Required
Customer Service Skills:
- Dedicated to problem resolution
- Demonstrate a positive attitude
- Be able to resolve a conflict
- Are patient and helpful
- Able to avoid jargon and explain complex concepts
- Are responsible in any given situation
- Able to collect data accurately to identify solutions
- Able to use multiple tools
- Use situational judgement to determine actions
- Have a detail-oriented working style
Technical Knowledge:
- Basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
- Ability to translate technical information / instructions into a simple language that would ensure seamless trouble shooting
- Ability to problem solve
- Awareness of latest trends and developments in the technology industry
- Demonstrate the ability to apply knowledge to new situations
- Be able to use judgement and common sense to answer customer questions
- Demonstrate willingness to share knowledge with team members and customers
- Consistently curious about technology
Communication Skills:
- Excellent English communication skills (written, comprehension and verbal)
- Ability and willingness to communicate with others
- Ability to demonstrate empathy
- Ability to use effective questions
- Ability to demonstrate active listening
- Ability to communicate in a positive manner
- Good comprehension skills – ability to clearly understand the issues customers present
BASIC QUALIFICATIONS
Qualifications required
Minimum qualification is High School Diploma
Working Hours
Flexible working schedule - Ability to work overtime as required by business - as much as x hours a week, most often occurring in the weeks surrounding the holiday season.
- Flexible with the working schedule; may be expected to work weekends, holidays and events.
- Maintain regular and reliable attendance, including the daily schedule as assigned.
- In order to work from home it is necessary to have an Internet connection speed of 25mb for download and 2mb for upload (wired connection not Wifi).
- Also, it is necessary a exclusive landline number with the 800 numbers activated.
Mar. 22, 2020: There are Edmonton jobs. I'm not qualified for these because there a bachelor's degrees required:
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