ContractWorld/ Livexchange (Work from Home Part 3)

Mar. 19, 2020: I am posting this work from home blog post because I'm sure a lot of people are working at home or just at home because they aren't allowed to work because of the COVID- 19.

I have done some research on these work from home companies.

This is not a scam.  I tried the Intuitive Solutions Pizza Hut.  There is a 1 day course and it's 8hrs long with breaks.  I personally find it kind of hard because it's their computer program.

However, if you don't pass the test on the day of the training (like Sat.), you can take the test the next day on Sun.

Even if you still don't pass, they coach you a bit and then you can take the class a 2nd time next Sat. and do the test again.

I don't expect anyone to read this, but I want to show you my job search.  By writing things down as I'm doing it, I'm learning it.


Mar. 15, 2020 ContractWorld/ Livexchange: These are the jobs that are hiring now:

Position English Order Entry Team Company Intuitive Solutions Pizza Hut Company WebSite www.intuitivesolutions.com Target Earnings $7.50-$10.00 per hour/USD for IS English Order Entry (ISOE).

Languages English Position Description • Answer Calls • Process Orders using designated script • handle customer inquiries • provide customers with product and service information • enter new customer information into system • update existing customer information Available Work Periods 7 days a week from 10am EST to 2am EST. *Please note hours may vary throughout the year, based on business need. Peak Work Periods --Friday and Saturday 5pm-1am EST --Sunday 12pm-10pm EST September-January --Sunday 5pm-12am EST February-August --*These times may be revised periodically based on business needs Mandatory Work Periods Min of 15 hrs per week with 8 hrs within the peak periods listed above. Mandatory Holidays, as stipulated, are provided in contract.

Minimum Weekly Hours 15

Transactions Per Hour 17-18 Pay Per Call/Order/Hour Per Order $0.55

Pay Incentives $0.55/USD per order. Estimated 80% of calls result in an order. Lucrative sales incentives and other team friendly contests run throughout the year. Pay rate is in US funds. Contract Length Annual Renewable Experience/Skills Excellent Customer Service or Call Centre work experience. Special Skills Qualifications Good computer skills. Computer Equipment/Applications Must have Windows 7 or newer operating system. Older Windows operating systems such as Windows Vista and XP are not compatible. No Phone Line Required. USB Corded Headset ONLY! Police Clearance NO Contract Requirements Canadian Residents: This is an American based Client Contract. The pay rate is US Funds/USD, and earnings will be converted into Canadian Funds/CAD. Conflict of Interest: Agents contracting with Intuitive Solutions Pizza Hut are not permitted to also contract with FFPHI. Please note: Former FFPHI students/agents cannot apply/register for Intuitive Solutions. NotifyXchange: You will be included within our Agent Call Notify Program to be contacted to participate in additional hours offered, based on our business needs. Training Information To review the dates, times and cost of the training classes available at this time log in to your account and choose the Course Schedule button. Training Course Details: 1. Self-led material (2 weeks to complete) 2. Online trainer led course. 3. Training calls to graduate and go live.

Position English Order Entry Team Company Franchisees First PH Int. Company WebSite www.franchiseesfirstpizzahutint.com Target Earnings Target Earnings: $8.00 - $10.00 USD per hour.

Languages English Position Description • Answer Calls • Process Orders using designated script • handle customer inquiries • provide customers with product and service information • enter new customer information into system • update existing customer information Available Work Periods 7 days per week, 10am to 1am EST *Please note hours may vary throughout the year, based on business need. Peak Work Periods Friday and Saturday 6pm-12am EST Sunday 12pm-4pm EST and/or 6-10pm EST September-January Sunday 6-10pm EST February-August. *These times may be revised periodically based on business needs Mandatory Work Periods Mandatory Periods Are: Minimum of 15 hours per week with 8 hours during the peak periods Mandatory dates advised below

Minimum Weekly Hours 15

Transactions Per Hour 20 Pay Per Call/Order/Hour Per Order $0.55

Contract Length Annual Renewable Experience/Skills Call centre or customer service work. Special Skills Qualifications Call centre or customer service work. Computer Equipment/Applications Windows Based. Must have Windows 7 or newer operating system. Older Windows operating systems such as Windows Vista and XP are not compatible. Corded USB headset with microphone required for training and working. No Phone Line Required Police Clearance NO Contract Requirements Conflict of Interest: Agents contracting with FFPHI Pizza Hut Int. are not permitted to contract with Intuitive Solutions. Please refer to Resume Builder/ NotifyXchange: You will be included within our Agent Call Notify Program to be contacted to participate in additional hours offered, based on our business needs. Mandatory Day - Min 3 hrs each listed day. • Friday before Super Bowl Sunday 6-11pm EST • Super Bowl Sunday 3-7pm EST Plus a Min 3 hrs (3) of (5) (calendar year) • New Year’s Day 6-11pm EST • Halloween 4:30-8pm EST • Valentine’s Day 6-11pm EST • New Year’s Eve 7-11pm EST • Wednesday before US Thanksgiving 6-11pm EST *These times may be revised periodically based on business needs* Training Information Training includes minimum 5-6 hour mandatory Web based Self- Led training course complemented by a 2 day trainer led review session and test calls. Successful students are required to complete a minimum of 25 verified orders on Day 2 training day as well as uphold scheduling and working a minimum of 10 hours for first 2 weeks in Incubation. No refunds.

My opinion: It turns out that Intuitive Solutions Pizza Hut and Franchises First PH Int. have the same computer ordering program. 



KFC:

Position RMG Order Entry: Bilingual French/English Team Company KFC Company WebSite www.kfc.ca Target Earnings $14 per hour.

Languages English, French Position Description Answer inbound order calls.You will be the first person whom our valued customers speak to. Help them have a WOW experience and assist them with ordering their KFC Meal. Calls will be in both French and English. Available Work Periods Monday to Sunday - 11 AM to 11 PM ET. Peak Work Periods Friday, Saturday, Sunday Mandatory Work Periods Minimum of ten hours per week. Five of these hours must be worked on Friday, Saturday or Sunday.

Minimum Weekly Hours 10

Transactions Per Hour 14 Pay Per Call/Order/Hour Per Order $1.10

Pay Incentives KFC - $1.10 per order plus incentives to increase this to $1.40, $0.45 for transferred call to restaurant. Pay rate is in Canadian dollars. Contract Length ongoing Experience/Skills Call Centre or Customer Service experience. Special Skills Qualifications Excellent Customer Service skills. Able to write and speak both French and English. Computer Equipment/Applications Must have Windows 7 or newer operating system. Older Windows operating systems such as Windows Vista and XP are not compatible. Corded USB headset with microphone required for training and working. Police Clearance Police Background Clearance Letter Required. Send Letter To Contract Clearance Center. Fax Number:000-000-000 Contract Requirements You will be required over time to train for all RMG order entry brands resulting in your ability to manage all brand call types. NotifyXchange: You will be included within our Agent Call Notify Program to be contacted to participate in additional hours offered, based on our business needs. Training Information To review the dates, times and cost of training log into your account and choose the Course Schedule button. Police Clearance submission details to be provided within training course.

My opinion: I'm not qualified because I don't speak French.

Position Service Desk Tier 2 Technician Company LiveXchange Company WebSite www.ContractWorld.jobs Target Earnings $17.00 /hr Additional weekly amount for on-call shifts Languages English Position Description Job Description: This position provides the second level of support for all end users by handling service requests that have been escalated by Service Desk Tier 1 as well as more difficult requests which may come direct to this level. Support will be provided remote, over the phone, or via email. They will be required to develop solutions for network, desktop, and server problems. They will have the ability to analyze existing systems and make proactive recommendations for improvements. Develops, maintains, and implements all systems, applications, and networking configurations. Available Work Periods 10 AM- 12 AM 7 Days a Week Peak Work Periods n/a Mandatory Work Periods 24/7 work environment which will require a mix of: Weekday and night shifts Weekend shifts On-call shifts Minimum Weekly Hours 20 Transactions Per Hour 1 Pay Per Call/Order/Hour Per hour $17 Pay Incentives Additional weekly amount for on-call shifts Contract Length Renewable Experience/Skills See SD T2 Job description document Computer Equipment/Applications Windows Computer USB Headset Police Clearance NO Contract Requirements x Training Information on Going Training My opinion: I'm not qualified because I'm not really good at tech support.

Position Agent Operations Company LiveXchange Company WebSite www.ContractWorld.jobs Target Earnings $15.50 CDN flat rate Languages English Position Description This position entails providing support for new applicants, live agents, and clients through recruiting, training, and basic level technical support. Being the sole point of contact for applicants, agents, and clients, it is important for Agent Operations to demonstrate thorough knowledge of LiveXchange processes and systems that cover these areas. This position requires strong technical support and troubleshooting skills as most calls are technical in nature. In addition to managing applicant and student support, you will be using various applications to support all issues affecting applicants, agents, and clients. Available Work Periods Monday to Sunday 10am – 12am EST Peak Work Periods x Mandatory Work Periods Required to work day, weekend, and evening shifts each week. Shifts are templated and in blocks of 2 hours. Minimum Weekly Hours 15 Transactions Per Hour 15 Pay Per Call/Order/Hour Per hour $15.50 Pay Incentives $15.50 CDN flat rate Contract Length Annual Renewable Experience/Skills Applicants must be currently working in the LiveXchange network with at least one network client. As this is a technical position, at least one year of combined technical education and/or work experience is preferred. Must demonstrate the ability to grasp new technologies, troubleshoot, and resolve technical issues. Computer Equipment/Applications This is a USB (AAW) client Must have a USB corded headset. Police Clearance NO Contract Requirements Must have LiveXchange experience of at least 1 year. Must be currently working within the LiveXchange network. Training Information Training is done online and is followed by on-the-job training until able to work independently. To review the dates, times, and cost of the training classes available at this time, log in to your account and choose the Course Schedule tab. My opinion: I'm not qualified because I'm not really good at tech support.

Position HPS CIC Company Morneau Shepell Company WebSite www.morneaushepell.com Target Earnings $14.00/hour Languages English Position Description The Client Interaction Coordinator (CIC) is responsible for providing inbound live answer for employees of our client programs who are calling to report an absence or incident, or clients calling to refer an employee to the Absence Management program. No solicitation – just high quality service to our clients’ employees with short call types. All this in a reputable and growing company! As we continue to grow, we want to hear from exceptional candidates. Apply Now! Available Work Periods This office operates around the clock - 24/7/365. This LiveXchange program will initially offer weekday hours, Monday to Friday, 4:00am to 5:00pm EST, but most hours will be available weekday morning. Peak Work Periods Monday to Friday, 4:00am to 10:00am EST Mandatory Work Periods Minimum of 15 hours per week with 4 of which must we worked on Mondays between 4:00am to 10:00am EST. Opportunity to pick up more hours throughout the daytime periods. Minimum Weekly Hours 15 Transactions Per Hour 12-15 Pay Per Call/Order/Hour Per hour $14 Pay Incentives $200 Graduation bonus is provided after 45 days worked from the start of contract. Contractor must demonstrate proven performance over first 45 days in order to be eligible for this bonus. Pay rate is in Canadian funds. Contract Length 6 months Experience/Skills We require: -Excellent oral and written communication skills, as well as a keen sense of logic -Experience in a call centre -Focus on customer care and efficient call handling -Knowledge of Microsoft Office is essential and ability to work with Web sites would be an asset Computer Equipment/Applications Contractor must adhere to LiveXchange computer equipment & internet requirements. Contract requires a wired USB headset, and wired internet connection (no WIFI). Police Clearance Police Background Clearance Letter Required. Send Letter To Contract Clearance Center. Fax Number:000-000-0000 Contract Requirements 1. Open to Applicants in Canada ONLY - Provide up to date Canadian Address 2. Monday - Friday 4AM -5PM EST (mostly mornings) 3. Minimum of 15 hours per week (4 hours must be on Mondays 4AM -10AM EST) 4. 6 month initial contract commitment with a possibility of long term extension. 5. Requires a wired USB headset and wired internet Training Information Own computer & internet connection required - Web based Self-Led training course complemented by 3 day trainer led session. - Go Live on the 4th day

My opinion: I'm not qualified because I'm not really good at tech support. Position Inbound Sales Customer Representative Company TSC Company WebSite www.theshoppingchannel.com Target Earnings $12.00 - $14.00 CDN Plus Premiums & Incentives Languages English Position Description We are currently looking for Customer Care Representatives who are eager to support Canada’s only live broadcast retailer. Are you empathetic, outgoing, patient, and passionate about customer experience? If you are, we want you to join our team of associates supporting customers calling to place orders for TSC’s products ** Only open to Canadian applicants ** Available Work Periods TSC is open 24 hours a day, 7 days a week, 364 days a year. There are a variety of hours available for you to select each week. (closed Dec 25) Peak Work Periods Time of day premiums: MON-THUR 4pm-midnight, FRI 4pm – 8pm: $0.79. FRI 8pm - midnight, SAT/SUN 7pm-midnight: $0.91, 7 DAYS/WEEK, Midnight - 7am: $1.04 or $11.50 /hr, whichever is higher - BASED ON ET Mandatory Work Periods Minimum of 20 hrs/week, with 50% (10 hrs) to be worked during evenings/overnights from 6pm to 7am ET on any day of the week Minimum Weekly Hours 20 Transactions Per Hour 15 Pay Per Call/Order/Hour Per call $0.67 Pay Incentives Time of day premiums: MON-THUR 4pm-midnight, FRI 4pm – 8pm: $0.79. FRI 8pm - midnight, SAT/SUN 7pm-midnight: $0.91, 7 DAYS/WEEK, Midnight - 7am: $1.04 or $11.50 /hr, whichever is higher - TIMES BASED ON ET Sales incentive of $0.50 per upsell on specific product types, monthly performance based incentives, adhoc sales, performance, and over time incentives run through out the year. Shining Star Bonus Rewards. Pay rates are in Canadian funds Contract Length Annual/Renewable Experience/Skills Similar work experience preferred. Must have excellent customer service skills and the ability to work independently. Intermediate computer and technical skills preferred. Special Skills Qualifications Excellent customer service skills. Computer Equipment/Applications If using a laptop, an external monitor is required. TV in office tuned to The Shopping Channel. *** You must have a minimum resolution of 1280X1024. Police Clearance Police Background Clearance Letter Required. Send Letter To Contract Clearance Center. Fax Number:905-362-7706 Contract Requirements *Only open to Canadian applicants. Police clearance letter: Please refer to Resume Builder/Business Basics NotifyXchange: You will be included within our Agent Call Notify Program to be contacted to participate in any immediate help needed and additional hours offered, based on our business needs. Training Information Applicants must complete a sales and service skills assessment online. Once approved, you are required to attend a 6 day training program from 9am - 5pm before taking calls. This training program is a LIVE Instructor-led virtual classroom. Training also requires two weeks of ICU (Intensive Coaching Unit). The ICU requires a minimum of 20 hours per week for the first two weeks after going live between 1pm - 9pm . In this time you will receive additional support from a TSC Mentor to help you build your knowledge and comfort to assist our customers. To review the specific dates, times and cost of the training classes available at this time log in to your account and choose the Course Schedule button. My opinion: This is kind of a possible position. Position Order Entry Team Company UPGC PizzaHut Company WebSite www.upgc.com Target Earnings $12-$14 CAD per hour Languages English Position Description We are a Canadian based call centre. You will be the first person who our valued customers speak to. Help them have a WOW experience and assist them with ordering their Pizza Hut Meal. Available Work Periods 7 days per week,10am to 2am EST (3am EST Friday & Saturday nights). *Please note hours may vary throughout the year, based on business need. Peak Work Periods Friday, Saturday and Sunday nights from 6pm Est - close. Mandatory Work Periods Mandatory Periods Are: 1. Minimum of 15 hours per week with 10 hours during the peak periods 2. Special Events Days: Halloween/SuperBowl: 3 hours during peak to be published two weeks before 3. 6 of 12 Statutory (3 hours during peak to be published two weeks before) : Thanksgiving, Christmas eve, Christmas day, Boxing Day, New Year’s Eve, New Year’s day, Family Day, Easter Monday, Victoria Day, Canada Day, Civic Holiday ( 1st Monday in August) Labour Day Minimum Weekly Hours 15 Transactions Per Hour 15 Pay Per Call/Order/Hour Per Order $0.90 Pay Incentives Target Earnings: $12-14/CDN per hour. Customer orders transmitted to an outlet $0.90 per order ($1.00 per order from 12am to 3am EST) • 411, Calls transferred to non-support stores $0.45 • Email Collection $0.15 Special Incentives may be available from time to time based on performance metrics. These incentives when available will be posted on LiveXconnect. Contract Length Annual Renewable Experience/Skills Call centre or customer service work. Special Skills Qualifications Call centre or customer service work. Computer Equipment/Applications Must have Windows 7 or newer operating system. Older Windows operating systems such as Windows Vista and XP are not compatible. Corded USB headset with microphone required for training and working. Police Clearance Police Background Clearance Letter Required. Send Letter To Contract Clearance Center. Fax Number:-- Contract Requirements Police Clearance: Will be submitted during client training class. NotifyXchange: You will be included within our Agent Call Notify Program to be contacted to participate in additional hours offered, based on our business needs. Training Information To review the dates, times and cost of the training classes available at this time log in to your account and choose the Course Schedule button. My opinion: This looks like an interesting position. Position Real-time Monitor/Analyst Company Xperigo Company WebSite www.xperigo.com Target Earnings $18.00 CAD/hour Languages English Position Description Responsible for managing our various queues to ensure service level requirements are achieved. Additional responsibilities include: Real-time Operations - Proactively manage activities that can impact performance objectives by effectively coordinating with various support teams -Monitor/manage resources against contact volume and offline activities Scheduling-Optimize schedules at an interval level to maximize agent occupancy and meet performance objectives efficiently Reporting-Provide data-driven interval, daily, and monthly reporting to advise the business on Key Performance Indicators (KPIs) Forecasting (intraday/short-term)- Apply current intraday volume and AHT trending to reforcast Available Work Periods • Saturday/Sunday 6:00am to 12:00am • Additional hours may be available throughout the week based on business need Peak Work Periods • Saturday/Sunday 6:00am to 3:00pm ET Mandatory Work Periods • Minimum 12 hours per week Minimum Weekly Hours 12 Transactions Per Hour 0 Pay Per Call/Order/Hour Per hour $18 Contract Length 3 months Experience/Skills • Excellent communication skills (written/verbal) • Familiar with Contact Centre Key Performance Indicators (KPIs) • Familiar with Workforce Management functions, specifically with real-time operations • Attention to detail with strong problem solving and organizational skills • Some Excel experience for use with data analysis and reporting Computer Equipment/Applications Contractor must adhere to computer/internet equipment requirements outlined by LiveX. Xperigo will also be providing a company issued laptop loaded with the required applications and VPN access for contractors to complete their daily tasks. Police Clearance NO Contract Requirements 1. Minimum of 12 hours per week 2. You must achieve service levels during your scheduled shifts. 3. Because calls are based on the need for emergency roadside assistance, Xperigo has standards regarding late logins/missed shifts. 4. Contract Agents are required to attend all training and remain current on existing and new processes and procedures to meet service level standards. Time spent training/meetings is unpaid. 5. NotifyXchange: You will be included within our Agent Call Notify Program to be contacted to participate in any additional hours offered. Individual activation of this feature is mandatory. 6. It is preferred that you do not work on contracts or for businesses in the same category (Roadside Assistance Call Centre) due to overlapping business needs. Minimum download speed of 10 MB is required. Training Information Training will be 1 day (half day training, half day job shadowing) ***• Must be assertive, professional and proactive in solving real time issues • Good verbal and written communication skills • Knowledge of MS Office suite especially Excel • Previous contact centre experience • Candidates must be willing and flexible to work weekend shifts Position Inbound CSR Tier 1 Company Xperigo Company WebSite www.xperigo.com Target Earnings $14.50 per hour CAD (Bilingual Agents) $13.50 per hour CAD (English Agents) Languages English, French Position Description Receive calls from end users seeking customer service for roadside assistance. Deliver exceptional roadside assistance services to one of the top OEMs in the industry. Contractors will be measured on their speed, efficiency, & level of service provided to the customer. •Handle customer requests from Xperigo`s client base for program associated inquiries. •Arranging required service through the CAA client network. •Enter call information in system. •Assist customers with inquiries. •Communicate with CAA dispatch centers across North America. •Oversee resolution of basic customer care issues & escalate to the Help Desk Analyst as required. •Adhere to all program guidelines Available Work Periods 6:00 AM to 1:00 AM EST ( 7 days/week). ** Most shifts will be through the evenings/weekends. Some hours may become available during the morning/day, and possible overnight opportunities as well. Peak Work Periods Monday - Friday - 5:00 PM - 1:00 AM EST, Saturday - Sunday - ALL DAY *** This includes Statutory Holidays Mandatory Work Periods Minimum of 12 hours per week with 5 of which must we worked during the evening/weekend periods. Opportunity to pick up more hours throughout the daytime periods. Minimum Weekly Hours 15 Transactions Per Hour 8 Pay Per Call/Order/Hour Per hour $14.50 Pay Incentives $200 signing bonus is provided 90 days after start of contract. Contractor must demonstrate proven performance over first 90 days in order to be eligible for this bonus. Pay rate is in Canadian funds. Contract Length 5 months Experience/Skills •1-2 years customer service experience. •Strong communication skills •Excellent customer service skills •Strong problem solving skills •Demonstrated ability to multitask in a fast paced environment •Genuine empathetic communication style •Previous telephone/call centre work is an asset -Knowledge of NA geography an asset Special Skills Qualifications -Fluently bilingual in English and French, both written and spoken -Experience with mapping technology and knowledge of Canadian geography -Empathetic and courteous Computer Equipment/Applications Contractor must adhere to LiveX computer equipment & internet requirements. Xperigo will also be monitoring & auditing our contractors to ensure they`re accessing our clients systems & applications from a CDN based IP address for security reasons. Police Clearance NO Contract Requirements 1. Minimum of 12 hours per week (5 hours must be evening/weekends). 2. You must achieve and maintain KPI targets as outlined by Xperigo. 3. Because calls are based on the need for emergency roadside assistance, Xperigo has a zero tolerance policy for late logins/missed shifts. 4. Contract Agents are required to attend all training and remain current on existing and new processes and procedures to meet performance standards. Time spent training/meetings is unpaid. 5. NotifyXchange: You will be included within our Agent Call Notify Program to be contacted to participate in any additional hours offered. Individual activation of this feature is mandatory. 6. It is preferred that you do not work on contracts or for businesses in the same category (Roadside Assistance Call Centre) due to overlapping business needs. 7. Minimum download speed of 10 MB is required. My opinion: I'm not qualified because I'm not really good at tech support.