Friday, July 12, 2024

"'Hybrid work is here to stay': Canadians more productive, happier and richer working part time from home"/ "In the return to office, workers won't give up life-changing flexibility without a fight"

May 5, 2022 "'Hybrid work is here to stay': Canadians more productive, happier and richer working part time from home": Today I found this article by Victoria Wells on the Financial Post:


The future of work is hybrid as a majority of Canadians say it’s made them happier, healthier, more productive, and even thousands of dollars richer, according to research from Cisco.

Close to three-quarters of Canadians say they’ve seen improvements to work-life balance by breaking up their time between the home and office, the hybrid work study from Cisco said. 

And the benefits from this new-found flexibility have stretched across all aspects of people’s lives.

“Our data shows that work has changed forever, to the point it’s 

improved employees’ well-being, 

it’s improved work-life balance, 

it’s improved performance,” 

Shannon Leininger, president of Cisco Canada, said in an interview.

Flexible schedules have eliminated the daily commute, and 61 per sent said they are saving four hours a day because of it. 

That’s made it easier for people to connect with loved ones, boosting overall well-being, the study said.

Canadians are saving money, too — and lots of it. According to the survey, working from home part time has translated into $11,000 a year in savings for the average person as they avoid commuting and spend less on 

gas, 

transit 

and food.

Hybrid workers also said their newfound flexibility has made them healthier, giving them more opportunities to exercise and eat better.

Mental health is seeing a boost as well with 77 per cent saying their stress levels are either improving or staying steady amid their new flexible schedules.

But it’s not just employees reaping the benefits of hybrid work. Productivity is up as well, the study suggests. More than half of workers said they believe they are more productive on a hybrid schedule, and 50 per cent said they’re producing better work.

Put it all together and hybrid work and the flexibility it brings is no longer a nice-to-have, but something workers expect from employers going forward. 

Indeed, more than half of workers said they wanted to maintain hybrid work going forward, 

compared to 35 per cent who want to stay strictly at home 

and 10 per cent who prefer a full return to the office.

Employers will need to wrap their heads around that if they want to retain staff, Leininger said.

“Hybrid is here to stay and we all need to accept that,” she said. “If we don’t allow people to work the way they want to work … they will leave companies.”

Other studies back that up. In research released by Cisco Canada in October, 77 per cent of Canadian employees said flexibility was a make-or- break factor in keeping them in their jobs. 

A study from Microsoft Corp. conducted earlier this year also suggested workers would quit if they felt their well-being wasn’t being prioritized at work.

Yet, the transition to hybrid work hasn’t been an easy one for many companies. 

Only one in five Canadians think their employers are “well prepared” for the realities of hybrid work.

Employees point to inclusivity, engagement and even greater flexibility as needing room for improvement. 

Broader access to technology platforms for networking also needs work, the study said. 

Trust is another issue showing up in organizations. Cisco’s study revealed that only 59 per cent believe their colleagues can be trusted to be productive working from home.

That highlights the challenges managers face in uniting their teams working out of separate locations. Leininger said organizations are missing one important element in their quest to get hybrid culture right: training leaders.

“A lot of the transformation that needs to happen moving forward needs to happen with leaders, and helping them learn how to lead differently in this new environment,” she said. 

“I don’t know that everybody knows how to do that. We need to focus and double down on leaders and help them navigate this.”

Both communication and experimentation will be key, Leininger said, in helping companies build trust among their staff. That means organizations will need to be open to making mistakes and also open to listening to employee feedback. 

Companies will need to ask staff about their expectations, then be willing to try new things based on those conversations.

“Experimentation is going to be really important moving forward to maintain work-life balance. What it comes down to is

listening, 

offering choices to your employees on what works for them … 

and then really trying things 

and being flexible with how we approach work,” she said.

In spite of all that trial and error, a hybrid way of working could very well offer the best of both worlds for employees and employers alike. 

Workers will get to maintain the flexibility and work-life balance they had working at home, 

while experiencing the benefits that come from being with colleagues in person,

something Leininger said has been “joyful” for teams in her organization.

That means leaders will need to be intentional about creating reasons for people to come into the office, instead of asking them to come in only to waste their days away in virtual meetings.

“Organizations need to really rethink what hybrid work looks like moving forward. Part of that is flexibility and experimentation, and how do you build that into your environment. 

And then also, making sure that leaders are leading with empathy, as well as that flexibility,” she said.

• Email: vwells@postmedia.com | Twitter: 

Hybrid work here to stay: Canadians more productive, happier, richer | Financial Post

There are 7 comments:


  1. A stupid article by a publication that doesn't know better.

    • Productivity is up? America gov just said it fell by 7%......


    1. "Productivity is up as well, the study suggests. More than half of workers said they believe they are more productive on a hybrid schedule, and 50 per cent said they’re producing better work."

      What do the employers report? Is the work getting done on time?

      "Flexible schedules have eliminated the daily commute, and 61 per sent said they are saving four hours a day because of it."

      So the survey pool is obviously from a very large city like Toronto or Vancouver. What about people in smaller cities - what do they say? My husband's commute has never been more than 10 minutes, no matter where we have lived.

      • I was already "hybrid" before in that there was no expectation for routine work hours presence on site, but it seems the balance has definitely shifted more towards at-home. Biggest change now is probably the use of Zoom for meetings which means no more needing to go in for meetings.

        • I spent over 20 years in office jobs. Dressing for the office. Travelling to the office. Eating lunch downtown. Dealing with office colleagues.

          Four years ago, I got a work-from-home job. This was about two years before the pandemic started roughly. It has been great. I save time and money. I'm happier. I don't have to listen to colleagues snacking at work all day long (every office has an "eater" who just wont stop). I don't need to engage in all the annoying and idle chit chat. I make more, spend less, and work harder.

          I'm never going back to the office.

          • Where is the NDP? Oh right, never mind.

            If we had a workers party I'd tell them that giving the richest workers the option to work from home is un-democratic, and a class based faux pas because not all tax payers have that option, surely not the poor (er) ones.

            • M

              We'd like to hear from you. How has hybrid work changed your life? Tell us in the comments below.

              • See comment.

                Work from home = wonderful.

                Work in the office = never again.

                And I'm not lonely. We use Zoom. We talk on the phone. We do meet about once every two weeks, for meetings with clients or others. We also go to the pub once every two weeks. Burgers and beer Fridays.



            Sept. 11, 2022 "In the return to office, workers won't give up life-changing flexibility without a fight": Today I found this article by Victoria Wells on the Financial Post:

            Good morning and hello September! Summer isn’t done yet, but it certainly feels like it, with kids back to school and many remote workers being asked back to the office.

            September is a month with a decidedly fresh-start feel thanks to all that back-to-school energy. 

            This is the time when a lot of people recommit to personal and professional goals, take on projects left on the back burner over the summer, or put in more overtime at work. Quiet quitters not included, of course.

            For office workers who’ve gotten used to remote work and lots of flexibility, this September might come as something of a shock. As more companies push for increased face-time in the office, showing up one day a week (or less) doesn’t appear to be cutting it anymore.

            Thankfully, most organizations aren’t requiring a full return. Bosses seem to know better than to force their luck with a labour market that remains stubbornly tight and job vacancies that continue to set records.

            Still, employers are walking a fine line in their bet they can bring workers back to their desks more often. I wonder if employers truly understand how life-changing flexibility has been for so many people. It’s not something they are likely to give up without a fight.

            Hybrid and remote work have been especially helpful for parents, who thanks to the strain of having to work and take care of children during COVID-19 lockdowns, ended up gaining some perks they could only dream about before 2020. 

            Paid parental leave, 

            flexible hours, 

            remote work options 

            and shorter workweeks 

            are among some of the benefits Canadian companies are now offering parents, according to one recent survey from staffing agency Express Employment Professionals, conducted by The Harris Poll. 

            Smart companies wanting to stay competitive amid a talent shortage would do well to extend those benefits to workers without kids, too.

            What does flexibility look like at your workplace these days? I can’t help but think how different this September is from those of the past two years, when we faced continued pandemic restrictions and new COVID-19 waves that forced many employers to delay return-to-office plans. 

            While COVID-19 hasn’t gone away, a lot of people are at least pretending things are back to normal. Vaccine mandates aren’t really a thing anymore, and most restrictions have been dropped. That makes the argument for continued remote work a little less compelling this year.

            It’s possible the desire for a fresh start could bring many workers back to the office without too much of a fight. But that might change as the reality of commuting sets in and that dewy back-to-school feeling wears off.

            Up to this point, organizations have been all-too willing to give employees the flexibility they want. 

            And we’ve seen the benefits: workers are happier and more productive, plus they’re saving money, something extremely valuable in this high-inflation environment.

            Let’s hope the rush to bring everyone back to the office this September doesn’t erase the gains workers have made in achieving better work-life balance.

            Will you be going into the office more often this fall? How do you feel about it? Send me an email and let me know your thoughts.

            In return to office, workers won't give up flexibility without a fight | Financial Post

            "How to ensure career opportunities for remote workers"/ "'It won't change overnight:' Workers push back as return-to-office plans roll out"

            Apr. 22, 2022 "How to ensure career opportunities for remote workers": Today I found this article by Linda Bicho-Vachon on BNN Bloomberg:


            As some workers start returning to the office, an employment lawyer says companies should review their approach to career development for those continuing to work from home to avoid the risk of constructive dismissal claims.

            Sunira Chaudhri, employment lawyer and founder of Workly Law, said that remote work has implications for employment agreements that set out worker’s rights, including an expectation for in-person performance evaluations.

            “The risks are in workplaces that have allowed remote work. We actually don't have the infrastructure to evaluate remote workers fairly and consistently among their peers,” Chaudhri said.

            This can create problems for workers who choose remote work and still want to progress in their career, Chaudhri said, 

            adding that employers will struggle with issues of offering career and educational opportunities to workers who are not physically in the office.

            “I think the old adage rings true. Out of sight, out of mind, and some opportunities for office workers will come more easily than to a remote worker,” Chaudhri said.

            During the pandemic, when some employees were physically at work and others were working remotely, 

            there was a tendency for some companies to pay remote workers differently, 

            which Chaudhri said created two classes of employees and increased situations of inequity.

            The rising trend of employees choosing hybrid work means employers need to review their policies quickly. 

            Amazon’s recent business survey found that 43 per cent of Canadian office workers would look for other work if they were required to return to the office full time. 

            Fifty-seven per cent surveyed preferred a schedule that allowed for a partial return to work.

            Remote workers also miss out on the informal in-person meetings that happen in offices that could lead to valuable work connections, according to Tiziana Casciaro, organizational behaviour professor with the Rotman School of Management.

            “A lot of jobs really benefit from that serendipitous spontaneous interaction that occurs in the office when you bump into people,” Casciaro said. 

            “These things are real and can affect the prospects of employees.”


             

            COMMUNICATE BEFORE YOU MANDATE

            While some companies may be looking to mandate employees back to work full-time, Casciaro cautions against this.

            She said that remote working arrangements during the pandemic have given employees the freedom to choose where to work and when to work, which is something that employees value tremendously.

            “Managers have to take that into account that there's a heightened awareness in their employees of the value of autonomy,” Casciaro said.

            Chaudhri suggests ‌managers speak to employees before mandating a return to work. “I think employers that call employees back without communication bump up against some legal liability,” she said.


             

            A LEVEL PLAYING FIELD

            Some employers have adopted a hybrid working arrangement that can help level the playing field between remote workers and office workers looking for opportunities for career growth.

            Media firm Dentsu Canada moved to a permanent hybrid model early ‌in the pandemic.

            “That allowed people to change their mindsets early and adapting to the fact that we’re never going to call them up and say you have to be in the office five days a week,” Jeff Greenspoon, president of solutions Americas at Dentsu, said.

            For career advancement opportunities, Dentsu Canada’s Chief People Officer Carolyn Meacher said that the company encourages managers to 

            coach, 

            support 

            and champion 

            employees in any way they need to be supported in their career.

            Meacher said Dentsu tries to accommodate the individual needs of employees who are interested in jobs that require more frequent face-to-face meetings with clients or other team members.

            “We’ve discovered that you can do significantly more remotely than we ever imagined.”

            Casciaro agrees ‌managers are now more adept at leading employees who choose to work remotely and can still assist in growing their careers.

            “The manager has therefore to have conversations with employees to understand what will allow them to do their best work possible,” Casciaro said.

            For Erin Dixon, having a supportive manager was critical when she was an account executive with her former company based in Toronto.

            “I had the opportunity to move to the Niagara region, and I was fortunate enough to have the support of my organization to take my job with me and work remotely,” she said.

            Dixon credits her manager’s efforts to recognize her work ethic and create a good working relationship.
             


            EQUAL PAY

            Chaudhri said that tactics, such as performance reviews and utilizing compensation grids, need to be reviewed to ensure that the process for evaluating both remote and in-person employees is consistent.

            “When you use a high amount of discretion in setting compensation, that’s where you can encounter legal liability,” Chaudhri said.

            As well, ensuring that a company is leveraging any available technology can also help remote workers feel included, especially if they’re missing the impromptu conversations in the office.

            Greenspoon said that the need to train managers on how to use technology for hybrid teams was important to connect employees from the various work locations.

            “There’s technology enablement so that the person on the other side of the screen feels as included as possible,” Greenspoon said.

            When Dixon started working remotely, she said she attended all conference calls and took part in workplace meetings when needed. 

            “I made it a priority to attend as much as possible and to participate as much as possible. 

            So being really prepared to 

            bring up ideas,

            sharing experiences, 

            not just sitting there and listening 

            but really engaged in whatever the agenda was,” she said.

            Dixon said her efforts led her to join different projects 

            and allowed her to move through the organization into more progressive roles. 

            She was eventually promoted to a senior leadership role and continued to work from home.

            How to ensure career opportunities for remote workers - BNN Bloomberg


            May 2, 2022 "'It won't change overnight:' Workers push back as return-to-office plans roll out": Today I found this article by Brett Bundale on BNN Bloomberg:


            Ian McGrath has made it clear to his bosses: If the company forces staff to return to the office, he'll tender his resignation. 

            The Halifax-area tech worker says he's thriving working from home. 

            His productivity has soared, 

            his last annual review exceeded expectations 

            and he's now one of the company's top performers. 

            "I've also achieved a much better work-life balance," McGrath said. 

            "I’m healthier, happier and more productive."

            Businesses are issuing return-to-office plans across the country, calling white-collar workers back to their cubicles after two years of working from home. 

            As pandemic restrictions are lifted and case numbers ease, some companies want workers back in the office five days a week. 

            On the other side of the spectrum, others are vacating pricey leases in prime downtown areas and asking employees to work remotely for good. 


            Many others are adopting a hybrid model, varying from a flexible come-when-you-want approach to mandating specific days workers must report to the office for duty. 

            Yet after more than two years of Zoom calls and Slack chats from home, wearing comfy "soft" pants and having more time for kids or exercise or reading, employees may be resistant to returning to the office. 

            "Some employers just want to flip a switch and turn back time to how things were," said Catherine Connelly, human resources and management professor at McMaster University's DeGroote School of Business.

            "It's wishful thinking," she said. "If you look at any other past pandemic ... behaviours just did not reset to how things were."

            A return to the office doesn't affect all workers equally, said Connelly, also Canada Research Chair in organizational behaviour.

            Multiple factors can influence how employees respond to the revival of office life, 

            from the comfort of their home working conditions 

            and personality type 

            to their workplace culture 

            and office set up. 

            "If you've got a nice big office with a door that closes and maybe a dedicated parking space, 

            that's very different than someone being asked to work from a noisy cubicle with a lot of interruptions," she said. 

            The key to a successful return-to-office plan is flexibility and taking it slow, experts say. 

            If workers feel like they are being coerced into returning to the office, they'll push back.

            "If people perceive it as control being taken away from them, you're going to get resistance," said Paula Allen, global leader and senior vice-president of research and total well-being at LifeWorks.

            "Two years is a long time for habits to become ingrained and people don't like change," she said. "It won't change overnight."


            Some tech companies, previously known for workplace perks such as free office fitness classes and nap rooms, are again turning to incentives to help lure workers back to the office. 

            ServiceNow Canada, an enterprise software company with offices in Montreal and Toronto and plans to open a Calgary location soon, is hoping to entice employees with free meals and team-building events.  

            "We’re starting to put on some events to say, 'We’re here, come on down and have some fun,'" said Marc LeCuyer, vice-president and general manager of ServiceNow Canada.

            The tech company has held a 

            Taco Tuesday lunch, 

            a pop-up from a local bakery 

            and a pizza making event, he said. 

            "We want to get back to this mindset where human connection is valuable and healthy," Lecuyer said. 

            "We want to set the stage for a return to the office in a very positive way."

            The company doesn't plan to mandate a return to the office, he said. 

            "We're providing people with choice," Lecuyer said. 

            "If you're working for an employer who is forcing you to do something that you don't want to do, there's no path to positive experience."

            The desire to attract employees back to offices with perks such as free food has been a boon for 

            startups like Hungerhub, a corporate catering tech platform that delivers lunches to workplaces from local restaurants.

            Sari Abdo, co-founder and CEO of the Toronto-based startup, said the corporate lunch program eases some of the burden of returning to an office. 

            "I think we're seeing a carrot-and-stick approach to getting employees back in the office and this is a carrot," he said. "Companies are saying, 'Don't worry about food, don't worry about meal planning, just come on in.'"

            While a free lunch is a nice gesture, companies do have the right to call workers back into the office — no incentive required, said employment lawyer Hermie Abraham.

            "This is the employer's legal right and decision as to how they wish to implement return-to-work plans," she said. 

            "People may feel like they should have the right to continue working from home but unless there's a human rights consideration, they don't."

            Many workers going into the office for the first time in years are groaning about a 

            lengthy commute, 

            expensive parking 

            and the soaring cost of lunch. 

            But from a legal standpoint, Abraham said it's largely "too bad, so sad."

            "You may have realized gains during COVID because you didn't have to pay for those things, but that's not your employer's problem," she said. 

            "This is the job you signed up for when you originally were hired."

            Still, Abraham said a best practice would be to allow a gradual return to the office — particularly given the current red hot labour market. 

            "There is going to be a war for talent in some positions and the more accommodating and flexible you are as an employer, the greater chances that you'll win."

            Halifax-area tech worker Ian McGrath said he's aware of the low unemployment rate and competition for talent in many industries, including his. 

            "I know what the market looks like right now," he said. "I know that I could leave my job for somewhere else and make more money."

            'It won't change overnight:' Workers push back as return-to-office plans roll out - BNN Bloomberg